REFUND POLICY

A client may request cancellation before design, planning, development, research, or other project work has started. Where no work has started and no non-refundable expenses have been incurred, the client may be eligible for a refund. Payment processing fees, currency-conversion charges, or third-party transaction fees may be deducted.

Once work has started, payments are generally non-refundable. Work may be considered started when we have performed activities such as:

A partial refund may be considered at our discretion if a significant portion of the agreed work has not been completed.

Deposits and advance payments reserve project time and allow us to begin working. They are generally non-refundable after the project has started. Any remaining project balance must be paid according to the agreed payment schedule.

Refunds are not available after: the website has been completed, approved, published, website files delivered, administrator access transferred, or the completed work used by the client. Minor issues that can reasonably be corrected do not qualify for a full refund.

Reasonable revisions may be provided according to the selected package or written project agreement. A revision means an adjustment to the approved project direction. It does not include a complete redesign, new concepts, additional pages, or features outside the original scope.

Refunds will not normally be provided when a project is delayed because the client fails to provide content, does not respond to messages, changes requirements, or delays approval. Projects inactive for an extended period may be paused or closed.

A change of mind, business closure, internal disagreement, budget change, or decision not to use the completed website does not automatically qualify for a refund after work has started.

Clients should contact us and allow a reasonable opportunity to investigate and correct technical issues. A refund will not normally be issued for problems caused by client-made changes, third-party plugins, hosting failures, malware, or actions of another developer.

We build websites according to agreed requirements. However, we cannot guarantee specific amounts of sales, traffic, revenue, search engine ranking, or conversions. A lack of expected business results does not qualify for a refund.

Refund requests must be submitted by email to support@makeyousite.store including client name, project name, payment date, amount paid, and the detailed reason for the request.

When approved, refunds are returned through the original payment method. Clients should contact us before opening a chargeback or payment dispute so we have an opportunity to address concerns directly.